- 19 May 2015
- tel aviv,
- CITY AS DIGITAL-GOVERNOR
An interview with Liora Shechter, CIO Tel Aviv-Yafo Municipality Liora Shechter is the CIO for Tel Aviv Municipality. CITIE interviewed...
How does the city use digital channels to foster high-quality low-friction engagement with citizens?
Entrepreneurs can make demanding citizens. As busy people who place a high opportunity cost on their time, they like things to be done quickly and efficiently. And as business owners with a clear stake in their local environment, they tend to have strong views about how things should work and expect to be listened to.
Historically, interacting with city governments has often been opaque, bureaucratic and time-consuming. This is increasingly problematic at a time when citizens’ expectations are being set by their experience of using well-designed, innovative and highly interactive mobile and web apps which deliver an extremely high quality of user experience.
High-performing cities are rising to the challenge by using digital channels to interact with citizens in convenient, low-friction ways and on their own terms. They also recognise that by engaging citizens in the policymaking process, they can deliver better outcomes.
Ensure ‘digital by default’ city services
Enable citizens to report city problems on the go
Enable citizens to engage in policy decision making
Los Angeles has a comprehensive, online portal for residents to make a variety of licence and bill payments and request services. The Share Your Ideas for LA platform allows citizens and businesses to suggest directly to the mayor their ideas for improving the city and its services and for creating jobs.
Active Citizen is Moscow’s citizen engagement app that asks Muscovites their opinion on city issues – like transport, healthcare and education – on a weekly basis. Participation is incentivised through a points system, where citizens receive points when they vote in a poll or e-referendum. Points can then be exchanged for city services like rent-a-bike, parking spaces or theatre tickets.
Qlue is Jakarta’s crowdsourcing app with which users can report incidents such as natural disasters and traffic congestion. Officials nearest to the reported incidents are detected through their smartphones to respond to the report, through the CROP Jakarta app. Information on both Qlue and CROP is displayed and updated in real time.