Future Citie - Catapult City as Digital Governor

To explore the full interactive version please visit the page on desktop
About

How does the city use digital channels to foster high-quality low-friction engagement with citizens?

 
Tier 1 - Top performers
 
Tier 2
 
Tier 3
 
Tier 4
Why it's important

Entrepreneurs can make demanding citizens. As busy people who place a high opportunity cost on their time, they like things to be done quickly and efficiently. And as business owners with a clear stake in their local environment, they tend to have strong views about how things should work and expect to be listened to.

Historically, interacting with city governments has often been opaque, bureaucratic and time-consuming. This is increasingly problematic at a time when citizens’ expectations are being set by their experience of using well-designed, innovative and highly interactive mobile and web apps which deliver an extremely high quality of user experience.

High-performing cities are rising to the challenge by using digital channels to interact with citizens in convenient, low-friction ways and on their own terms. They also recognise that by engaging citizens in the policymaking process, they can deliver better outcomes.

What we looked for in cities
Digital citizen services
Open policymaking
1

Ensure ‘digital by default’ city services

Entrepreneurs prefer services which save them time and effort. Citizens are expecting more of their interactions with government to be quick, mobile and on their own terms.
2

Enable citizens to report city problems on the go

The ability to interact with the city government on the move, report issues and raise requests is desirable for citizens and provides real-time feedback on the city.
3

Enable citizens to engage in policy decision making

Creating a platform where citizens can input into policy helps improves decision making and public satisfaction.
Digital citizen services
1
Ensure ‘digital by default’ city services
Entrepreneurs prefer services which save them time and effort. Citizens are expecting more of their interactions with government to be quick, mobile and on their own terms.
2
Enable citizens to report city problems on the go
The ability to interact with the city government on the move, report issues and raise requests is desirable for citizens and provides real-time feedback on the city.
Open policymaking
3
Enable citizens to engage in policy decision making
Creating a platform where citizens can input into policy helps improves decision making and public satisfaction.
INSIGHTS FROM LEADING CITIES
Future Citie - Catapult

Los Angeles has a comprehensive, online portal for residents to make a variety of licence and bill payments and request services. The Share Your Ideas for LA platform allows citizens and businesses to suggest directly to the mayor their ideas for improving the city and its services and for creating jobs.

Future Citie - Catapult

Active Citizen is Moscow’s citizen engagement app that asks Muscovites their opinion on city issues – like transport, healthcare and education – on a weekly basis. Participation is incentivised through a points system, where citizens receive points when they vote in a poll or e-referendum. Points can then be exchanged for city services like rent-a-bike, parking spaces or theatre tickets.

Future Citie - Catapult

Qlue is Jakarta’s crowdsourcing app with which users can report incidents such as natural disasters and traffic congestion. Officials nearest to the reported incidents are detected through their smartphones to respond to the report, through the CROP Jakarta app. Information on both Qlue and CROP is displayed and updated in real time.